Job Description
Job Summary
The Long Term Care Ombudsman Program provides advocacy and complaint resolution for residents in long-term care and assisted living facilities, helping ensure quality of care and protection of resident rights.
Work Environment:
- Office(TBD) and field-based; regular travel to long-term care and assisted living facilities
Supervises: Associate Ombudsman (P7), Administrative Assistant
Reports to:Agency Executive Director
Selection Procedure: Best applicant will be selected after interviews with agency management. E.O.E.
Job Responsibilities
- Oversee program operations and ensure adherence to state and federal protocols
- Recruit, train, and support Ombudsman staff and volunteers to maintain required credentials
- Maintain accurate case documentation and reporting per monitoring standards
- Engage community partners to promote program awareness and secure additional funding
- Provide direct advocacy and complaint resolution for facility residents
Qualifications
Qualifications:
- Bachelor’s degree in Social Work or a related field
- Minimum 2 years of professional or volunteer experience with older adults
- Valid TN driver’s license and auto insurance
Skills:
- Strong mediation, investigation, and advocacy abilities
- Knowledge of residents’ rights and care standards
- Proficiency with Microsoft products, case documentation and state reporting systems
- Excellent communication and relationship-building skills
Additional Information
Benefits
PTO, TCRS retirement benefits, credit union, state holidays & medical-dental-vision insurance
How to Apply
Send resume ATTN: LTCO to: leah.boyd@lbmc.com
Details
- Date Posted: November 7, 2025
- Type: Full-Time
- Job Function: Administrative
- Service Area: Community Development
- Salary Range: 25.71-32.14 DOE
Job Tags
Full time, Work at office,