Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 16 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

To be successful you will have the following experience: 

• Proficiency in Salesforce, particularly in Sales Cloud, Service Cloud and Experience Cloud
• Experience with Salesforce App integration (desirable)

You will have the following skills/knowledge/attributes: 

• Analytical thinker with highly developed problem-solving skills
• Exceptional communication and stakeholder management skills
• Result driven and good attention to detail
• Ability to effectively manage multiple project activities of varying complexities
• Ability to work well under pressure

About The Role

This is a 1-year maternity leave contract, reporting to the IT Manager – Delivery and Salesforce this role will be collaborating with Journey Beyond stakeholders to coordinate delivery of Salesforce enhancements, automations, and integrations, undertake testing and user training.

You will be involved in exciting Salesforce CRM projects aligned with Strategic priorities of the organisation.

Key responsibilities will include:

• Work closely with stakeholders to gather requirements and leverage advanced Salesforce capabilities to translate the business needs into scalable and efficient solutions within the Sales, Service and Experience Cloud platforms.
• Utilise Salesforce tools including custom objects, fields, page layouts, record types, flows, and validation rules.
• Develop complex reports and dashboards to provide actionable insights and performance metrics for stakeholders.
• Install, configure, and update apps from AppExchange
• Ensure adherence to best practices, data governance, and compliance standards within the Salesforce environment.
• Provide support to end users, as required
• Manage integrations between Salesforce and other systems, ensuring seamless data flow and system interoperability.

This is a 1-year maternity leave contract, full-time position based at our Head Office in Adelaide’s CBD.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise

How to Apply

This is an amazing opportunity to work in a dynamic, growing tourism business. If this sounds like the opportunity you have been waiting for and you feel you have the right skills and experience, we would like to hear from you.

Apply now! Join us!

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