Job Description

As a Surgery Scheduler you will play a key role on our Surgery Counselor Team, providing education and guidance throughout the patient's experience. You will schedule patients for surgery and ensure all appropriate paperwork is completed. This is a temp to hire position.

WHAT YOU WILL BE WORKING ON:

• Providing instructions to patients with upcoming surgeries.
• Prepare surgical charts.
• Schedule post-op appointments.
• Confirm surgery dates with the patient.
• Check voicemail and return calls within a 24 hour timeframe.
• Assist with other administrative duties and patient communication.
• Understand and is competent at the EMR and Scheduling systems and assist in scheduling patients for surgery.
• Work with Surgical Counselors to ensure optimal patient care and satisfaction.
• Communicate fee schedule, finance options and insurance.

KNOWLEDGE, EDUCATION AND SKILLS:

• Prior practice management system experience or at least one year of previous patient registration experience or related role.
• Strong knowledge with Excel, Google, MS Office, Nextech, Allscripts.
• Ability to maintain confidentiality and discretion at all times.
• Self starter, solution focused with ability to balance multiple priorities.
• Knowledge of governmental regulations related to the Healthcare field.
• Skilled in developing and maintaining effective relationships with administration and providers.
• Highly organized, collaborative, detail oriented, and self motivated.
• A keen eye for details to examine documents for accuracy and completeness.
• Ability to appropriately convey information both orally and in writing to patients, clinicla, and non-clinical personnel.
• Courteous and willing to provide support to patients.

WHAT YOU KNOW:

To be successful in this role you will have the following experience or knowledge:

• High school diploma or equivalent.
• Previous Ophthalmology/Optometry, healthcare, administrative or customer service work experience preferred.

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